Frequently asked questions
Do I have to sign a waiver?
YES. All participants must agree to and sign the waiver before participating in BEATBALL, and by participating in any activities in the BEATBALL venue all participants confirm that they have read and agree to our terms and conditions including the Waiver.
Those under 18 must have the waiver signed by their parent or legal guardian. Electronic waivers signed online are valid for 2 years.
If I completed an online (electronic) waiver, do I need to print and take it with me?
NO. You do not need the printed copy of the waiver as long as you received an email confirmation that your waiver was successfully completed.
Can outside food or drink be brought into the BEATBALL venue?
NO. No outside food or drink is allowed in the BEATBALL venue with the exception of a personal water bottle and we do have drinks and snacks available for purchase.
How old do you have to be to play BEATBALL?
Beatballers between 3 and 5 years old must have a parent or guardian with them inside the cage supervising them at all times. Beatballers between 5 - 13 years old need to have a parent or guardian supervising from outside the cage. Beatballers 13 years old and over can play Beatball unsupervised by a parent or guardian as long as the guardian or parent has a valid signed waiver completed.
How can I purchase a gift card?
Gift cards can be purchased online.
What if I have purchased BEATBALL Passes on-line & I am running late/can’t make it?
Unfortunately your court time is non-transferrable. Please plan on arriving at least 20 minutes before your court time is set to begin to allow for waiver check in, wristbands and Court Safety Socks (if you don’t already have them). Your court time will begin promptly at the time you chose. Like an airport, we are on a tight schedule, and court passes need to be used for the time-frame they were purchased, as it affects our capacity/headcount for the BEATBALL venue. We can’t alter your Court Pass time for you because you hit traffic or didn’t get out of the house in time!
Can I just come on in to play without booking online?
We highly recommend that you book online especially at peak periods and on weekends and school holidays, to avoid disappointment. We do accept casual walk ins, however once we have reached capacity we cannot allow anymore players in for that session. You are welcome to sit in the viewing area and take in the action providing the venue is not hired for a private event.
Can I play at any time?
No. All our sessions start on the hour from 10am daily. These sessions run for 50 minutes.
Can I take my food or drink on to the court area?
No. No food or drink is to be taken onto the court area. Sealed water bottles can be left within reach on the perimeter of the court, outside the boundary lines, they must not present a hazourd to players at any time or they will need to be removed from the cage area.
Can we kick the balls to each other?
Yes, during play and practice times. Players cannot kick directly at other players in a manner that may cause injury, kicking is allowed in line with the game’s rules.
Can we continue to use the court when we are finished?
No. Your entry price is just for the allotted time booked. However, if there is no booking immediately following your session you can book and pay for a follow-on session.
Can we hire BEATBALL out for a private function?
Yes. Our venue can accommodate group bookings looking for end of season/year breakups and private functions. Functions are limited to a maximum of 40 people and minimum catering spend applies. These must be pre-booked in advance. Corporate team building and Sporting groups are welcome. Utilise the BEATBALL Court for a totally fun evening that will keep everyone entertained during your special night.
Can we book a table?
A table can be booked to accompany your booking if there is availability.
What food do you offer?
We offer a variety of food options ranging from protein balls to gourmet food and snacks. A variety of food platters are available to be preordered and we can customise platters also to suit all tastes. Please ask for a food and drink list to be emailed when arranging your event. Beatball is licenced to sell alcohol when booked as a private function. Enquire with our event coordinators to find the best options for your special event, they will be happy to assist.
What if I have a hard cast on or a walking boot, am I still able to use the court?
No. Unfortunately, for the safety of yourself and those around you and for the protection of the equipment you are UNABLE to participate in any activity on the BEATBALL Court with any cast on. We wish you a speedy recovery and please come and visit us when you are back in action.